Conflict Resolution and Managing Aggression

As defined by the National Syllabus, by the end of our course, attendees will be able to:

1. •Describe common causes of conflict.
   

2. •Describe two forms of communication, i.e. verbal and non-verbal.
   

3. •Give examples of communication breakdown.
   

4. •Explain three examples of communication models that can assist conflict resolution.
   

5. •Describe patterns of behaviours they may encounter during different interactions.
   

6. •Explain the different warning and danger signs.
   

7. •Give examples of impact factors.
   

8. •Describe the use of distance when dealing with conflict.
   

9. •Explain the use of ‘reasonable force’ as it applies to conflict resolution.
   

10. •Describe different methods for dealing with possible conflict situation
    

During our Conflict Resolution and Managing Aggression courses, we encourage staff to understand the nature of aggression by understanding how the brain works in relation to stress, threat and reward.   Building on this model, we explore the nature of the feelings and behaviours generated by these basic ‘survival’ systems and how they contribute to the scenarios faced by staff in their own environments.  Having explored aggression and conflict, from the ground-up, we offer a number of models for staff to add to their conflict-resolution toolbox!

dynamis insight training typically encompasses a wide range of learning approaches, including Lecture Presentations, Group Discussion, Question & Answer, assessment by Observed Performance, Case Study and assessment by Written Exam.

All instructors on our courses have achieved nationally and internationally acknowledged qualifications, chief among them the BTEC Advanced Awards in Coaching Physical Restraint, Breakaway Skills and the Law, ensuring that your staff are trained by competent, skilled communicators